JUCY Rentals
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Understaffed unorganised experience, however great time with camper
The van was absolutely perfect and we had a fab time exploring New Zealand HOWEVER the company were awful to deal with, massive wait times picking the van up (over 5 hours) with limited communication. They are severely understaffed and this shows through the staff that are working there currently. We were lucky to not have any problems with the van when we had it but many other reviews say they did and the company didn’t help at all, we read this in a review book which we noticed had since been removed when we returned the van. Was given a very basic show around of the van as they didn’t have the correct paperwork to give us, was just told to look online for anything else but couldn’t find anything that was of any help. We went away during the 5 hour wait and was given a contact number on a piece of paper. On back of paper was a whole transcript of another clients confidential information, the issues he faced and the amounts he was charged for said issues. Had to pay out for ad blue twice costing appx £50 and had to wait until van return for this to be deducted from another bill which was an additional cost per mile that you aren’t made aware of until van pick up. Service requires a top down review being one of the biggest for motor rentals in New Zealand.