Travelocity
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Absolute worst customer service and experience
Absolute worst customer service and car rental experience I've ever had in my life. Travelocity booked us with Priceless Car Rental who took my money and never showed up at the Airport at the car rental shuttle pick-up in the Miami International Airport. We landed at 8:20am and had to finally rent a car from Enterprise after sitting for over 2 1/2 hours for a shuttle that never showed up. We called many many times, but no one would answer the phone. Twice we got through and were told "The shuttle will be there in 5-10 mins. It never showed up. We had other car rental company shuttles ask us who we were waiting for, each one said very bad decision, shook their heads and said you were a horrible company. I would have NEVER rented from this establishment, but Travelocity booked it and it ruined the start of our Vacation/Anniversary trip. We will never use Travelocity again and we will let them know what a terrible experience we had with your company. NEVER AGAIN. I spoke with them to get a refund and they want us to wait until taIk to the car rental place, even though they hired them and they are the ones responsible. We paid Travelocity, not Priceless. Travelocity needs to refund our money and refuses to do so because they want Priceless to give approval?? I will file a report with the Attorney State General and BBB. We never got our money back and they never apologized or did anything.