Water Babies
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Friendly teachers but badly ran organisation
I recently joined Water Babies and was super excited to get my baby in the water. However, there have been several instances where they have been unorganised with class times being double booked, staffing issues leading to cancellations and not delivering on time with swimwear items ordered. You can see this is nothing to do with the teachers themselves who are all polite and friendly. It’s the company themselves who seem to lack in organisational skills. It’s a very expensive class. £15 for 30 minutes. So I decided not to go ahead with another term as they seem to get a lot wrong, when with those fees they should be doing a lot better. But because they have my card details on file they took payment from me without confirming if I wanted to sign up for another term. They should really have a system in place where they check in with people on their first term before assuming they would want to proceed to the next. When I reached out to them to get my money back, they decided not to refund £50 for ‘admin fees’. What admin fees I couldn’t tell you. For me it’s just not been the experience I thought it would be and would personally avoid choosing Water Babies. If Water Babies comment to ask me to email them to provide more information. Please note I have done that and gotten no where.