TurnKey Vacation Rentals
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Completely Distraught Over My Experience With TurnKey
I can barely put into words the upset and distress this company has caused me and my family. We rented a home in South Florida for the Thanksgiving Holiday, and after our children swam in the pool for about 30 minutes, I noticed my daughters swimsuit had been completely bleached and stripped of all color. I had never seen anything like this, so we became concerned the pool was over-chlorinated. We reached out to TurnKey and after much arguing and constantly following up with them, they sent the pool company out. They claimed the levels were fine, so we continued to swim. We then realized the children started to get red splotches all over their skin, consistent with chemical burn, and my daughter's beautiful brown curly hair was now platinum on the ends and straight, and it began to disintegrate and fall out. This was beyond upsetting, as it would be for anyone to see this happening to your children. I continued calling and texting TurnKey to ask them to either send the pool company back out, or at least show any sort of concern for what was happening. They have this automated "we feel deeply for your troubles and will do everything to fix it" response when you call or text. They asked us for photographic evidence of everything that happened to our children, which we sent. They escalated my concerns to their "corporate resolutions team" who then said, they can't help us because the pool company said everything was fine. Ignoring the photo evidence we sent them. I took it upon myself to have another company check the levels, sure enough, the chlorine was 30 ppm, and it should have been between 5 and 6 ppm. They said those levels would damage anyone's skin and eyes and hair and no one should be swimming in that water. I have called, emailed, cried, begged, pleaded for someone to call me and make this right, only to be completely ignored. We paid for a pool that we can not only NOT USE, but actually caused chemical burns, ruined our clothes and ruined my daughter's hair. They obviously DO NOT care about their customers when there is a real issue. I haven't slept in 3 days and my daughter is so upset that we had to cut her hair to get all of the bleached damaged parts off. Our entire trip was completely ruined, and I urge anyone and everyone to find ANY other rental property to use. Steer clear of TurnKey at all costs.