Pete

Dec 21, 2024

Wouldn’t even have given them one star

Wouldn’t even have given them one star Vehicle booked in UK months earlier with certain spec required On arrival at Christchurch NZ airport for pick up just given keys and sent to car pick up point. There found a vehicle that did not have any form of sat nav and didn’t appear to have the spec we had ordered. Useless female in cabin hadn’t a clue about the vehicle operation so went back to airport reception and told most vehicles don’t have sat nav and nothing else available so after a stand off was told there was a vehicle that was a Hybrid Ford but was in a different price group so was forced to take the then offered vehicle at another £150 Their point was that most of their cars don’t have sat nav’s as it costs too much to maintain them up to date and you have to specify you want one otherwise rely on your phone which we couldn’t Everyone in reception were totally unhelpful and couldn’t care less about customer care and made no effort to resolve our situation other than charging us more for more or less the same thing in another car. The story is make sure you book absolutely everything you need for your hire and if wanting a sat nav that’s essential them make sure that’s part of the agreement and you have everything covered otherwise you will fall into the same situation just when you’re at you’re most vulnerable at the airport. Even when we emailed their customer relations a few days later they got the wrong car details and gave a lame excuse then eventually became judge and jury in their rip off system once we had outlined their errors and not prepared to have the feedback we sent. Use another company as these lot might appear to be fractionally cheaper but not when adjustments have to be made. 13.2.25 Despite contacting the CEO of this company and making the booking direct the he only came back to acknowledge this issue and never replied further. Most travellers expect a sat nav and not reliant on mobile phones and other technology they have to carry themselves. The booking was done direct with Ezi and the specifications don’t cover a lot of things such as what’s been described so it’s an easy get out for them to say when you arrive at the airport and find cars with no sat nav to upgrade you at another £150/$300 at the airport to have transport in a country for only 4 days I would never use them again and find their service at the airport and customer services and even their CEO to have no concern for customers at their most vulnerable when travelling from the other side of the world. Not Ezi at all👎👎👎👎👎👎