Hazelton's Canada
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Hazelton's Dropped the Ball!!!
Ordered an Easter gift basket for my grandson last Wednesday for delivery Saturday. The delivery chosen was 2 days. I was sent an email on Thursday saying the basket was shipped and on it's way. I was impressed that they put it together so fast and picked up by Canpar however that wasn't the case. I was given a tracking number. I started tracking the parcel on Friday but there was no information. The parcel didn't arrive on Saturday as hoped and again no tracking information available. Easter Sunday there was still no tracking information so I thought I would email Hazelton's to ask them where my gift basket was. (They don't take phone calls re: customer service) I received an email response saying they don't know. It's out of there hands as it's a Canpar issue. Well it's now Monday night and Easter is over but I thought I would check the tracking number once again and finally there's some information. It turns out Canpar only picked up the basket today Monday at 5:55 pm 2 full days after the requested delivery date. Why didn't Hazelton's tell me my basket wasn't picked up last Thursday and was still sitting in Hazelton's warehouse when I inquired on Sunday? They knew it was for Easter. The cost of this basket was $127. There was a carrot cake included in this gift which will need to be thrown out as it's been sitting around since Thursday. Hazelton's dropped the ball on this one. This was my first experience using them and unfortunately my last. Their customer service is sorely lacking. I understand we're all working under trying times at the moment but they've chosen to be open for business. If they can't handle the business at this time they need to close until they figure out how to service their clientele and not just take their money. I'm sure they'll try to pass the blame onto Canpar but the basket was still in Hazelton's possession. When they realized that the basket wasn't picked up last Thursday as they told me they should have given me the option to cancel as they knew it would not arrive on time. This was Hazelton's mistake and they should own it. For this reason I can't recommend this company.