Karl Tatler Estate Agents
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Bad experience
I was encouraged to use Karl Tatler for my sale as they were the master agent on the new build I was purchasing. Initial marketing and number of viewings good. They found a buyer who was presented as non dependent with funds in place 18k below asking price and I had already reduced by 20k however given his preferential position I accepted subject to a quick sale. Long story short he wasn’t qualified correctly he did indeed have a related sale and no deposit funds it took 5 months of me & my solicitor desperately chasing and trying to get updates, the sales progressor allocated to my case only worked 3 days and had no control at all was unable to get updates from the buyer or his solicitor and refused to answer my emails (93 sent 10 replies throughout process) I ended up missing 2 completion dates due to an ever changing scenario with my buyer which constantly contradicted what I had been told and incurring an additional 6k of costs throughout the process leaving me and my family out of pocket and stressed, not the service I had expected or worth the large commission. I did raise a complaint and was told they have been overstretched, however I am in the industry and the difference is we have gone above and beyond for our clients, stayed late, worked through lunches to ensure standards remained high. The progression team are ineffective, antiquated and unaccountable, save yourself the misery of having to beg people to do their job & sell on line. Had it not been for my solicitor going above and beyond I have no doubt the sale would still be ongoing or would of collapsed.