Arbor
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I suppose this could be a good service
I suppose this could be a good service, however, I didn't find that they got me the "best" rate. They did lower my rate but it wasn't the lowest that I could have gotten on my own and the term was similar to what I could have done myself with the lower rate. They probably don't get paid by all the companies so the choices have to be within the selection that offer them a fee, and not necessarily the best rate for the consumer. The other issue was that they changed one of the addresses on my account, but not the account number and address I signed up for the service. Instead they changed a company on one of my landlord accounts, I wanted the plan changed on my home account and provided that account number and address. I don't know if this is just an automatic service or if someone physically looks at the account information, but either way, not only did I get a better rate picking a company myself, but I also changed the property I wanted changed instead of the one I didn't want sign up for. I gave it a 2 because like I said it could be a good service, but I think they need to contract for commission with more suppliers so that they have more choices for the consumer. They did respond to my question quickly, though they ignored my 2nd email about changing the incorrect address.