TurnKey Vacation Rentals
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Company built on a lie
From the Turnkey Website: "The vacation rental experience was unreliable. …. So we launched TurnKey Vacation Rentals with a mission to enhance the lives of vacation rental owners and travelers by offering a consistent and reliable vacation rental experience." We booked a very special holiday in Napa with Turnkey many months ago. We organized a car, vacation time, housesitters, and much more. This was to be a very special event. We paid 50% deposit on booking and they withdrew the balance from my account last week. Today, without warning or apology, Turnkey sent an email to say: "Thank you for your original booking with TurnKey Vacation Rentals. We are sorry your stay was canceled at .... Please keep TurnKey Vacation Rentals in mind for your future vacation rental home needs." On checking by phone Turnkey "explained" that the owner decided to withdraw the property from the rental market and that we should read the contract - that's their option. We are without a place to stay and a special event is in chaos at the last minute. Let me quote their website again: "we launched TurnKey ... with a mission to enhance the lives of vacation rental owners and travelers by offering a consistent and reliable vacation rental experience." This is anything but reliable! We have nowhere to stay and our plans are in tatters. Thanks Turnkey, you have added stress and destroyed what was to be a special, long-planned event.