Trafalgar Travel
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NOT A "GREAT" EXPERIENCE!!
We were with a group of primarily older couples guided by a much younger marathon runner tour guide for our Exploring London Tour. 1. Daily activities schedules were not provided to members of the group but were posted only in the hotel lobby. Guide provided updates once by email at 11:27 p.m. while most were sleeping. 2. No rating of difficulty for daily excursions whether included or paid additional excursions was provided. Our guide was much too fast making the excursioins either moderate or difficult at best. 3. Much too long on busses with inadequate convenience stops for older people. Parking was an issue at many venues where significant distances had to be covered just to get to the area that was of interest. Routes were changed with little or no notice and one venue on a paid excursion was closed. 4. No effort to provide transportation to closed venue the next day nor was any refund offered, however, on other days the bus was re-routed to accommodate drop-offs of others near venues not included in our tour. 5. One older gentleman was left behind because our guide did NOT count those on the bus prior to telling the driver to go ahead and depart. Gentleman had to take a cab back to our hotel. 6. Hotel accommodations were much less than expected. Tower Hotel, located near the Tower of London and the Tower Bridge, is very dated with bath tubs that were literally unsafe for seniors. No air conditioning or heating control available in individual rooms. Rooms were much too warm to sleep well at night. Hotel offered a fan which we accepted but no fan ever showed up at our room. Expected a much better and well prepared overall tour package from a tour company as old and experienced as Trafalgar.