Princess Cruises
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Customer support is non existent. I guess I am referring to the Australian arm of the company in particular as that is where I live. Attempts to reach them on the phone are met with the automated message about extremely high volumes of calls and please call back later, hangs up, not even a queueing system. They have a live chat option which puts you in a waiting queue for about 10 minutes and then dumps you unanswered. There is an online enquiry form which sends an automated email response thanking me for my enquiry and once again apologising for any delays. Now 2 days and still waiting. An email enquiry has now gone 7 days unanswered. I sympathise with the company as it is re-emerging from a long Covid induced hibernation and needs to rebuild but it is a customer focused service oriented business and they should have been planning for the resumption of cruising. They have plenty of support options but they are all dead ends. This is no way to treat loyal customers who are trying to help Princess get back up and running. I’m now wondering what our onboard experience will be like.