Wisper Internet
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Tower upgrade
I gave a rating of 3 stars. Since I have had Wisper I have not had the speed I am paying for I am supposed to have 25 mbps I am lucky if I get 18 mbps. I have called and they have tried to fix it but can’t figure out the issue besides telling me the tower I am on needs to be updated, They swimmers to something else to try and help but told me in the afternoon it will slow down due to too many people on at one time. I wish they could just upgrade the tower so the customers get what they are paying for. I am not the only one in my area that is having issues. The technician told me multiple people using the same tower are having the same issue so they gave a discount on my bill if other areas can have 100mbps download. Why can we not get our tower upgraded to the same thing and have the same option the. Reason for three stars is because they did discount my bill and they are still trying to fix the situation. The situation won’t be fixed until they upgrade the tower technician said.