Riviera Travel
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Excellent tour company but still room for improvement
For the most part, dealing with and holidaying with Riviera is excellent - which is why this our second holiday with Riviera this year. However, there are a few concerns that need rectifying - firstly, transparency, we now find the flight to Ankara is indirect, via Istanbul, not direct as suggested in the itinerary. Secondly, the process of checking in for flights - this should be left to the individual, to avoid the chaos of couples being sat apart ( and usually at the very back of the plane ). The tour leader for our last holiday spent an inordinate amount of time rearranging the seat plan. Riviera must overcome this, so as to allow couples to sit together and in the location preferred ( ie aisle or window etc )