LL
Lloyds Bank Insurance
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Rude & careless staff. Formal complaint made to Lloyds.
It is unbelievable how drastic the downturn of Lloyds has been. I have had personal accounts with Lloyds for 30+ years. I tried to open a new business account and due to mistakes on their side (which they apologised for) I am still yet to have an update. The staff that answer the phone are incredibly rude and condescending. I've often been left on hold for over an hour, calls ended abruptly, transferred from pillar to post to name a few experiences. The call centre staff seem to work from home which is exacerbating the problem because they have no accountability or management monitoring the call. I have cancelled the application. Formal complaint is still pending with no update from Lloyds. Ref BC11893130.