APT River Cruises & Tours
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Just don't use APT
I have written to APT to complain about our recent experience on Capella on the Rhine and got a dismissive response. I therefore feel the need to put my complaints into the public domain to discourage future travellers from using this company. Having travelled with APT before, I was confident that this would be just a little less luxurious and inclusive. How wrong could I be! Bullet points of main issues to follow - ° Jacuzzi on deck broken. No apology ° Poor quality food at lunchtime - cheap salads (lots of lettuce) ° Not enough staff in restaurant so slow service, especially for drinks. Drinks service time limited to 8.30 pm ° Cruise director really couldn't care less and LOVED the sound of his own voice even on a 'lazy start' day when his voice boomed over the speaker in the cabin (in spite of promising not to) at 8am to tell us about the Rhine Gorge ° We were so delayed arriving in some destinations that the walking tour of the town didn't start until 5.30 pm. Poor organisation and no apology ° Flight cancelled to come home and APT said they couldn't help. Sorted a new flight ourselves then awoke to find that APT had cancelled that and re-booked a different route altogether. Had to cancel hotel, re-book our taxi at home, etc. A very stressful end to a not very satisfying week. There are a few other points related to organisation too. I have asked APT for some financial compensation but received only a 'we are disappointed you feel this way' letter. They have not even offered a discount off a future trip. We will never use this company again. Having been on 5 river cruises, this was by far the worst and, had it been our first, would have put us off river cruising. Pay more, use a different company (Emerald or Uniworld are outstanding) but don't use APT.