Novo
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NOVO was recommended by Legal Zoom in…
NOVO was recommended by Legal Zoom in October, 2024. We started a new business and decided to go with NOVO. When I got my first check to deposit I attempted to deposit on my computer. The words "deposit" appeared in a small circle and I clicked. Next thing I knew I was entering the routing number and account number on the check I was depositing. I stopped when I realized this was not the normal way to deposit checks online so I left the website. The next morning I went to the NOVO app on my phone and found the deposit spot. This time it was normal, take a picture of the front of the check, take a picture of the back of the check, enter amount and click. It worked and I was so pleased. Two days later I looked at my account and saw that I had accidentally "transferred" the check amount into my account. I emailed NOVO to ask if I could stop payment. I received the usual bs with no help whatsoever. My next problem was not only did the transfer go through, but the check deposit went through as well. Now I had cashed my customer's check twice. This was not a small amount, roughly $3,600. I immediately sent a check through the website to my customer to reimburse them for the error, $3600. I called my customer to alert them of the error and told them the check was on its' way. I followed the progress of the check and called NOVO every week to ask what was taking so long. After a MONTH my customer finally received the check. This is disgraceful. A week after my customer received their check another disaster occurred. My account was hacked. Not only hacked but the email address and phone number I had attached to the account had been changed. I called NOVO EVERY DAY FOR A WEEK. They kept telling me to go to my account and check the support folder. The problem was I couldn't access my account because every time they sent a code I was not receiving it, the thief was. After a solid week I finally got access to my account. For three days the thief had stolen over $2,800. I was told there would be an investigation that would take up to 120 days. I called often to find out what was happening. I was not allowed to get passed the call center (where everyone sounds the same and says the exact same thing). Finally, after two months I called and was told my claim was denied. I have now lost a very good customer and I am out $2800. I will be suing NOVO. DO NOT USE THIS "BANK".