Warner Leisure Hotels
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Falling standards
Subject: Complaint Regarding Recent Stay at Thoresby Hall – Manor House Suite Dear Warner Hotels Customer Service, We have just returned from a stay at Thoresby Hall, having booked what we expected to be a premium experience in a Manor House Suite. Unfortunately, our visit was a considerable disappointment. Upon arrival, we were greeted by a large section of wallpaper hanging off the wall, dead flies on the floor, and a general lack of cleanliness that suggested the room had not been dusted in quite some time. To make matters worse, we discovered a pair of knickers left in the wardrobe – a clear indication that housekeeping standards had not been met. The bathroom fan automatically switched on in the morning and remained on until around 9pm, which was both noisy and disruptive. Overall, the condition of the room fell far below expectations for the category and price we paid. When we raised our concerns with a staff member, we were disappointed by their dismissive attitude and lack of concern for our experience. Having read similar comments in online reviews, I regret to say that it appears Warner Hotels' standards have declined significantly. Sadly, this experience has deterred us from booking with you again. I hope you will take this feedback seriously and use it to improve the quality of service and accommodation offered at your properties.