Urang Property Management Limited
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Very bad customer service - do not use!
Urang is an absolutely dreadful managing agent with terrible customer service. I have now had to email them three times over the last fortnight regarding the disrepair and poor maintenance of the communal patio area/courtyard at the development where I live. The area gets overgrown with weeds and there is algae growing on the patio slabs making the surface slippery when wet. There is a drainage system that runs through the middle of the full length of the courtyard and it’s overgrown with weeds leading to the area getting flooded during heavy rainfall. Despite the high service charge, every year you have to complain to get it done, even though it’s just basic maintenance of the communal areas. Similarly, they send out contractors that do not complete or do their jobs properly. Recently they sent someone out to fix the light fitting in the communal corridor outside my apartment and they haven’t put the ceiling tile back into its proper position. This is the second contractor they have sent out. How many contractors does it take to change a light bulb?! How much is it costing? Then there’s the window cleaning - it’s an explicit leasehold clause that the windows must be cleaned regularly - they rarely ever do - maybe once every other year! Urang’s marketing is all about taking the stress out of property management but from my point of view having to deal with them every time you have a basic maintenance issue is always very stressful. They are either very slow at responding to emails or do not respond at all. Avoid this managing agent!!!