TopCar
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Stay away from Top Car
We hired a VW Convertible from Top Car for five days, taking out the top insurance which we believed covered us for every aspect. WRONG. After three days the vehicle would not go into gear, i am no mechanic but it was as though the clutch had overheated. We waited an hour to have the vehicle towed and replaced. After we arrived back in the UK, we received an email stating that the clutch issue had been caused by the driver and demanding 1400 Euros be paid within 48hrs or the price would go up to 2800 Euros. I explained that we had only had the vehicle for three days and when we collected it there was in excess of 62,000 kilometers on the clock, so surely this had been wear and tear on vehicle that is continually on hire to hundreds of customers. I asked for evidence to show it was us who had caused the damage when we had only driven 120 kilometers in the time we had hired it. We were sent a photograph of a burnt out clutch along with a photograph of a receipt written in Spanish for 2800 Euros and the threat of legal proceedings against us. I have since written reviews on Top Car sight to warn others and i have now been blocked. People should be aware of how this company operate, they are dishonest and have no scruples, so avoid at all costs.