Bord Gáis Energy
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One big switch was offering new and…
One big switch was offering new and existing Bord Gais customers excellent rates on gas and electricity and few months ago. As an existing customer I signed up for this as it was a better rate than I was currently on with Bord Gais. What One Big siwtch didn't tell me was that Bord Gais were going to take me out of my existing discounted contract rate for a billing period (Billing period was nearly two months) and during this two months I was getting charged the standard rates. This cost me in excess of nearly €60 extra for that billing period. I got onto One big switch who said that I needed to contact Bord Gais about it. After a few phone calls back and forth with Bord Gais they figured out what had happenned explained. As explained above I was taken off my original discounted contract and put onto a standard contract until the current billing period was over. They then put me onto the new discounted contract. The problem with this is that I was paying full rates for two months until the billing cycle was over. This was never explained to me when I was in the process of switching and I don't remeber it being in any print. I got back onto Onebigswitch and they said they'd look into it for me but I never heard anything since. Life is too short to chase this up with them. I found both companies Onebigswitch and Bord Gaisd not great to deal with. In future, I won't use websites like onebigswitch and I'll just go directly to suppliers in question.