Travel Guard
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Fraudulent Services
Fraudulent services. We had to cancel trip due to my loss of job; parochial schools closed by governor through school year = laid-off/zero income and annual contract end for me/job loss. AIG sold us policy which clearly states 100% coverage and refund if laid-off or loss of job; which is my case on both levels. Nowhere does their policy stipulate that this loss of job cannot come from anything related to COVID-19. After 2-1/2 months of silence from them or them giving me the run-around for more paperwork - which I provided everything I had, and more - they send me an Air Ticket Reimbursement Form - indicating the refund is on its way. Instead, more time passes and they pull a bait and switch and send me an email saying because my loss of income/job is COVID-19 related, I will not get money refunded for airline credits I HAD TO take per directive from THEIR customer service representative in order to even be able to file a claim. The email stated my case was immediately closed, with zero opportunity for me to even counter back or question. AIG made up facts and changed the narratie of their policy's clearly documented wording just because they don't want to pay out on a legitimate claim. I have contacted WI's Commisioner of Insurance's office to order paperwork to file a complaint against this horrendous company.