EYG Home Improvements
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Impressive Customer Service
From our first enquiry about getting a new front door to installation we were impressed with EYG. We visited the showroom in South Hykeham which was small but well laid out, to show us colours and styles, and staff were able to answer all our questions and arrange for a salesman to visit. Derek soon arrived and talked us through all the options, and we agreed a price. Then we had a six week wait for installation, during which Steve the surveyor made sure all the measurements were just right. After that Jason took over communication, keeping us informed and agreeing an installation date with us. Communication was great throughout, the installer, Rob, phoned the the day before the install to make sure we were happy with the arrangements (we were isolating because of the Coronavirus epidemic), and on the day he called us again to tell us he was on his way. The installation itself was brilliant and our door looks even better than we thought it would be. We were very impressed with the whole process and everyone we have been in contact with from EYG - it is so refreshing to find a company where the staff are all so professional, friendly, efficient and considerate, and communication is great as well - your customer service is brilliant, thank you all.