Allergy Test
View company profile →
Received a rapid prostate test without…
Received a rapid prostate test without buffer agent to do test. Customer service rep Rob whom I communicated with said they would send me another test ASAP. So assuming it arrives as was told I give a big thumbs up for the quick response and action taken to resolve my issue. Update: like I said in original review if item arrives then all good. 3 weeks later and no new replacement test. Rob had originally told me 5-6 days. No email or anything saying new test was sent. Other than Rob told me one would be. Well haven't received it so very disappointed. Update 5-12-22 Okay so someone asked me to submit more information. There was 4 categories. I gave 3. Because I don't have the reference number. I never ever do reviews. Only did this one because at first I was thrilled because I thought I was out of luck for receiving a package without buffer. Package wasn't even sealed. Do all packages come that way. Your telling me you can't find a record of my online chat with Rob. With my name birth date and phone number. I don't believe it. Plus you wrote here that a manager had resolved this issue. Does resolve mean doing nothing? If it's because I didn't write my reference number down can't you look me up other ways like my order number. Didn't write ref number down. Because everything was great except everything that Rob told me ,like sending a new test kit didn't happen. So it's not great. But to be honest. Not sure what is going on. Nobody emailed me or told me of a resolution. Other than you have posted it's been resolved. That's just bad communication.