Paula Penfold

Paula Penfold

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1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Paula Penfold

PE

Pets at Home

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5 out of 5 stars

Good Samaritans!

On my last visit to the Chichester branch of Pets at Home, I was greeted with a warm welcome on entering the store which always impresses me. I paid for my shopping and left the store. Unfortunately, due to carelessness on my part, I shut the boot locking my car with my keys, phone and handbag inside! Not knowing what to do, I returned to the store and explained my predicament to the assistant, Chris, who served me. The empathy and kindness that I received from him was incredible. He accompanied me to offer assistance, but was unable to gain access. Not giving up, he lent me his personal phone to call my husband. In the meantime, another kind assistant saw me standing there and brought out a chair while I waited for my husband to arrive with the spare keys. I was so impressed with the generosity of Chris and his colleague that I felt they deserved a special mention as they went that extra mile to help, over and above their normal duties. A huge thank you to both of them!