Medical Alert
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Poor Service
I called in early October to cancel my mother's service and they received her unit back on October 18. We received a charge for the new year on my mother's VISA card on December 2nd. I called to ask why we were charged and was told that I didn't call back a second time to cancel the account. I was not told that I needed to call after the unit was returned. Wouldn't calling and telling them the first time to cancel the account and returning the unit right away signify that?? Now we have to wait 30 days from the time the credit was approved before the credit will be issued. Why was a charge incurred when we did not even have a unit in our possession? Elderly people living on social security should not be treated this way. Shame on you Medical Alert!!