Bord Gáis Energy
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Not certain if I can give a "nil point"
Not certain if i can give Bord Gais a nil point. Everyone that gave them 1 forced rating is quite upset. How can a company that practices with such ill intent for their customers continue to thrive. We have been customers with this coy for at least 15 years for everything energy and more so for their exhorbitant boiler services. The one time we missed our service, they made us pay dearly. The refused to re-sign us up for the 365 care until certain designated parts were changed. However, for the past 3 or 4 years or more, they have cancelled our appointments with no prior notice making it really difficult for one to plan adequately. This past year i tried to book with the home care team but they said it was too early. I later called the customer service later and was told it was already booked for late Jan. We made adjustments to our schedule to be there for this service and again without notice, they did not turn up. We called customer service and got rebooked for the end of February. The Engineer finally came in late Feb had loads of complaints about the age of boiler and the flue but did jack all to care for the boiler. Instead, he left us worse off than we ever were, with a now leaking valve and missing cap for flue which were never issues before this engineers' arrival. He issued a hazard and ended his home care service in less than 30 minutes and left. 2 calls later, to customer service, and we were told that they couldn't work on our boiler until an "RGI certified Engineer" deems it safe. This is also supposedly the caliber of engineers they purport they are sending to our homes. Am I missing something? I may have possibly cared for this boiler better myself. To put ones' faith in the hands of callous people with dubious tendencies is scary... To say that I'm pissed is an understatement. Could this be a particular staff wrecking havoc or is this just a company-wide intent to get rid of old boilers?