Rebel Energy
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Incompetant company
I've had a very frustrating experience with this company. Overall, they just seem very incompetant when it comes to handling payments and direct debits. I tried 3 times to set up a direct debit with them - once via email, once via an online portal and once over the phone. Each time they seemed to have problems either setting up the direct debit, or the direct debit would only sometimes take payment. Throughout all this, I was continually recieving emails from them telling me that my account was increasingly going into debt. This was despite the fact that I was continually trying to set up a way to pay them. Eventually, I rang them again to ask about the direct debit, to which one of their customer service team said that the direct debits were not currently working and they did not know why. He said that as an alternative, he would send me an email link to set up a regular payment system via BACS. Not only did I not recieve this email to allow me to set up a payment method (this was after 6 months of trying to set up a payment with Rebel) - the next day I recieved an email from Rebel informing me that because I had not been paying, they were transferring my account to a debt collection agency! This was when I was still within the terms of my contract as well. I had been in contact with them multiple times to try and set up a payment - all the payment problems were on their end. And after all that they tried to scare me into paying by threatening to put me into debt collection. Overall, would not recommend. This agency has been more trouble than is worth.