Postoffice
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Poor service
I visited the post office at 6 College Rd Alum Rock in Birmingham to collect a parcel. The guy at the counter took my ID and went to look for my parcel. I could see him...he came back without my parcel and said it hadn't arrived. I said I had an email telling me it was there and I had till Saturday to pick it up. He then suggested I was at the wrong place and needed to check my email again. I read out the address. He then decided to scan the QR code I had been waving at him since I arrived and then returned to the back and picked up a parcel right at the front and brought it to me. The 1 star review isn't for the fact he didn't find my parcel on the first go...it's for the fact that there was no apology or remorse for suggesting I had come to the wrong place. An apology and a bit of humility would go a long way. As would following the correct process and checking the QR code before taking off to look for a parcel.