Water Babies
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Absolutely disgusting company!!
Absolutely disgusting company!! Wow where do I even start with this. When I wanted to book the lessons they rang me every single day to book it without fail. Now i’m wanting to cancel there no where to be seen! I couldn’t turn up to one lesson so I tried to ring to say I wasn’t coming because I was promised if I did I could extend it for a week and then the lady at the pool said that wasn’t possible! I rang several times, no answer so i left multiple voicemails expressing how i wanted to cancel and for them to call me back, to which I got no call so I rang up again myself, again no answer! Then a week later I finally receive a phone call to which the lady said I owed them money even though how?? Funny how they can ring me about that. I questioned about how I owed them money and all the lady on the phone said to me was ‘I’ll call you back tomorrow because your account has a few bits I don’t understand and we’ll talk about cancelling then’ and i never got a phone call back so i rang again a few days later and shock no one answered so I left another voicemail and i’m still waiting on a callback now😂😂 it’s been 2 weeks! The lessons was repetitive, all we did was swim about with them no learning skills, the pools heating system was broken so all us mums in the pool was shivering and babies had to wear full body suits! Even the instructor said it was unacceptable but what can she do🤷🏼♀️ One lady even refused to come in because of it. They express they have a ‘hydro pool’ for babies but it was almost like swimming in the sea! it was freezing. They took another £70 for the lessons, i don’t know how many more times I can say I don’t want their lessons then they had the cheek to say they can’t get ahold of me!! Absolutely disgusting. If you want your pockets rinsed I couldn’t recommend a company better for the job😂😂