TurnKey Vacation Rentals
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Helpful and prompt vacation property management
TurnKey Vacation Rentals helped facilitate a successful stay. Their customer assistance contact information was clear and easy to find and it was easy to text from the phone number used with my reservation and get very prompt responses. At times the responses were a little clunky but they worked and I was able to secure the information I needed on my sporadic timeline while traveling. It would have been helpful for the rental listing or agreement documents to mention about the check-in process—that the door code would be provided after check-in time on the day of arrival (and following successful signing of rental agreements, of which there were two—not sure why). Not knowing this, I unnecessarily contacted the company to procure this information ahead of time. The door code was eventually provided, after the established check-in time, and we were able to access the unit with little trouble. I wish I would have known that TurnKey is part of the Marriott umbrella so I could have booked my stay in a way to qualify for BonVoy points. This would be helpful information to know before making a reservation. Overall, it was a nice rental in a good location and TurnKey helped facilitate an easy stay.