Orbit Car Hire
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Didn't get money back since mid-january!
I cannot recommend Orbit Car Hire. I had a car accident in Australia in mid-January 2025, despite having full insurance coverage. As of today, May 15, 2025, I am still waiting for the reimbursement of my deductible in the amount of €3,500 (zero excess through reimbursement). Several reminders have been unsuccessful... I will take legal action against this company. Never again... Update 10th June: still no Refund! Update 17th June: still no refund! Still no responsibility taken to solve the case quickly… Update 26th June: still no refund! I got a partial refund from Europcar, but still 1.300€ to go! Booked premium plus coverage but Orbit Car Hire doesn‘t react. By 1st July, I have to escalate the case to the european Consumer Centre (responsible for Iceland too) Check24 says itself that it does take way too long and that they forced Orbit Car Hire to react ultimately Update 1st July: no reaction from Orbit Car Hire, I escalated the case to the European Consumer Centre for further investigation Update 07th July: no reaction, no refund