TahoeTraveler

Aug 30, 2021

Will not accomodate our family and terrible customer service!!!

Have had an upcoming reservation for Lake Tahoe and visitors are being advised by authorities to stay away due to the raging wild fires occurring there. Contacted TurnKey and they were extremely unhelpful and in my opinion irresponsible by encouraging people to visit the area against advisories. Their defense is that they are not responsible for natural disasters but have no problem taking your money even though you cannot go due to health and local advisories. Know several other property rental companies who are actually doing the right thing and refunding or rescheduling customers but TurnKey is so far unwilling to do so. I would highly advise you to stick with a company that actually helps customers instead of blaming and ignoring them. ------------------------------------------------------------- **Below is exactly the reply I expected from TurnKey as they are unwilling to help or even consult with the homeowner, reschedule or do anything, period. Just the same canned response and I would stay far away from TurnKey as possible!!! There are too many other rental agencies that are actually doing the right thing for their customers. Plus there is nothing worse than a response of, "Please reach out to us if there is anything else we can do for you". Uh, you haven't done anything to help me in the first place. ------------------------------------------------------------- Reply from TurnKey Vacation Rentals 19 minutes ago Thank you for taking the time to share these details, and please know that we deeply empathize with you and many others whose travel plans were impacted by the wildfires. As situations such as this can arise at any moment, we highly encourage guests to invest in travel protection and provide this option within our reservation finalization process, including "cancel for any reason" protection. Please reach out to us if there is anything else we can do for you.