Routes Car Rental
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I rented a vehicle from 3 January 2025-…
I rented a vehicle from 3 January 2025- 14 Jan 2025. I’m still waiting for my deposit money, more than 2 months later. I have contacted the company 3 times already and they keep saying they will send a note to their accounts branch. Also, I waited almost three hours to finally drive out of there in the rental, even after having a confirmation through their web page. There were a high volume of customers already there waiting in line, and sometimes one agent at the counter. Two or three of the personnel just standing around or just pretending to be busy looking busy. The one that finally waited on me was hard to understand even in Spanish. Why is it also that the company won’t insure anything under 2019 vehicles year and I have to use your insurance, when my USAA auto insure covers my 2001 Dodge Dakota. Don’t make a single lick of sense.