Casey's General Stores
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The Service You Receive Is Hit or Miss. A Mixed Bag of You Never Know .
The service you receive at each visit is almost always a mixed bag. Service varies by store in Aurora, MO. Their food is almost always delicious, but one store has a tendency to burn their pizzas & cheesy breadsticks and then just toss them in the box anyway. It tastes pretty nasty. That particular store also will not call you & tell you if they can't prepare the food you ordered. They wait until the DoorDash driver gets there. They have the DD call you and say they can't make the food. If you want a replacement? Well, then the DD driver has to sit there for 15 - 20 minutes while they prepare it. If you don't want to make the driver wait, or you are short on time or just plain hungry, then you go without. Why wait to call? Why not call when the order is received? They never bother to remove the item from your paid bill either. They also won't tell you if the products you ordered are OOS. They will either have the DD driver offer a more expensive replacement or they just don't fill that part of your order. Again, they won't adjust your bill. All of this could be avoided if the staff would simply call when the order is placed and make adjustments at that time. This seems like common sense. Apparently, it is not. Caseys is losing sales because people don't want to make the DoorDash drivers wait around or they are hungry and don't want to wait another 30 minutes for their food only to have half of the order arrive hot and fresh and the first half old and cold. I don't know if the staff is very busy, lazy, incompetent or just poorly trained, but it really is terrible business practices for the store. I would think the owners or corporate would address these issues, but they are always a problem. There are easy solutions too. Loss of sales must not concern them very much. Another location we use is always fantastic. The food is hot, fresh, prepared to order and our order includes everything. If there is an issue they always call. They always go above & beyond. We'd use that location exclusively, but all locations do not carry the same prepared food and shelf items. Even name brand popular pop choices are not consistent. I don't believe Caseys can be blamed for supply issues. That's a problem across the US right now. Caseys fryer being down is fast becoming the joke McDonald's ice cream machine has become. Most people know Mickey D's ice cream machine isn't broken. The employees just don't want to clean it. It makes me wonder whether or not the fryer is really down or if they just don't want to change the grease or clean up at the end of their shift. If that's the case, then stop offering fried foods on the menu. Why offer food you won't prepare? Regardless, it's poor business practice. Caseys is losing sales and the customers can't get the products they love. It also leads to the aforementioned problems. e.g. Overcharging customers, not fixing bill and making the DoorDash drivers do what they, Caseys staff, should be doing. Getting all the items requested in your order is also hit and miss. It also varies by location. Ordering dipping cheese with your cheesy breadsticks may or may not net you dipping cheese. Often, you'll get a side of pizza sauce instead. Mistakes happen. It's not a huge deal. The problem lies in that it happens fairly often. Also, they charge an extra .50¢ per cheese cup requested and they never adjust your bill when they don't send them with your order. A lot of this is minor. It's easy to overlook. It's easy to brush aside. We can't be the only ones overlooking these things. However, we've gone from being overcharged .50 - 1.00 for cheese to $4.89 for entire sandwiches they couldn't make. That's a lot of free money Caseys is bringing in by slighting their customers and not providing them the products they advertise. It's starting to get tiresome. They raised their prices. We can't afford increased prices on food they don't include in our orders. We are looking for a good menu with service to match. If we find that here in town Caseys won't be our first call for dinner anymore.