Halfords Retail
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Not fit for purpose diagnostics service
I took my car in for a diagnostic service and was assured my catalytic converters had failed multiple times. The guy on the phone said he was 100% sure it was my cat and that my sensors were fine and no oil leak etc. This would have set me back £2500, it almost did, thank heavens I got a second opinion from my dealer as I found on the internet that my cat should be fine only having done 52k miles. So that cost me an extra £150. Low and behold my cat was absolutely fine, it was a sensor issue, which was significantly less money to rectify that. So Halfords not only diagnosed the fault incorrectly but they also said they were 100% certain it wasn’t the sensors, which put me out of pocket an extra £140. I complained to customer service wanting a refund for such a lousy service where I got totally wrong advice and lead to me losing even more money. They never got back to me, no apology, no refund, nothing. Horrendous. Please don’t get a diagnostic done at Halford save your time, energy and money and get it done at a reputable place that know what they’re talking about and have professional equipment.