The Pillow Home
View company profile →
So far my experience has been disappointing
My pillow arrived in packaging that was not optimal. It was twisted very badly. The order came about three weeks after I ordered it. which was not a problem for me. At first, the twisted shape,was the main thing that concerned me, so I decided to let it unfurl overnight. And this packaging is the reason that I have subtracted a star. As the day went by, there was a noticeable smell, and my eyes started to burn, for this reason I contacted pillow home.com and asked for a return. I was pleased to discover in my email that they had responded right away. With suggestions for improving the smell, which by morning was not a problem anymore. as well, the pillow had expanded nicely, though was not perfect. It was acceptable for my use. The pillow suits my needs so perfectly. I really want to make it work so I’m gonna give it a good try. I hope that pillow home.com wants to improve their customer service enough that they will respond to any concern promptly, so far my experience has been fine. I have had the pillow in my house for about seven days. All smell problems have abated. The pillow however, is not comfortable. I bought it for my recliner and if I use it there, my back hurts. I have tried using it elsewhere in my house, but it is not comfortable. It’s a shame because it’s really quite a beautiful product. The tailoring on the edge of the pillow is very wonderful. Mine is the wedge pillow shaped like a triangle. I’m going to try taking the insides out and seeing if I can fill it with something that would make it work if this doesn’t work, I suppose I will try to return it, but based on other reviews, I’m not expecting that too Work I will invest no more money in this pillow. I have already paid $100 for the pillow, I will not pay more to return it. I do feel like the website should be more honest about the problems, returning the pillow and hope consumers will check this website first before purchasing. I am not sure why this site keeps changing the date of my experience. I have corrected it many times and it is always wrong when I go in to look at it. I wrote about the pillow first on March 27. Today is April 1, and I am updating my entry.
