PE
Pet Drugs Online
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Order confirmed cancelled but still sent and money taken
I ordered a product at 8.24 am in the morning, but realised I had ordered the wrong item. I rang them at 8.28 to cancel. The lady in the phone said no problem I have cancelled your order. But at 13.57 I got a confirmation email that my order had been dispatched. Yet in their T & Cs the order can be cancelled if the items have not been dispatched. The items weights 12kg, I can’t afford the postage to return. UPDATE: 22/01/25 Pet drugs have fully refunded me and emailed to say they have cancelled the order. So I have changed the stars from to 4.