Jo-Ann Stores
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My Visit To Joann Store #2144
I visited Joann store #2144 - Pembroke Pines location - on 7/2/24 to purchase some fabric; and, my experience with having Store Assistant, Gretchen Mendez, assist me was amazing. Apart from loving the fabrics I bought, and always loving to check out the beautiful and affordable products at Joann's from time to time, I had the most satisfying encounter with Gretchen. It was evident to me that customer satisfaction is one of Gretchen's priorities. This lady represented the Company at the highest level of customer care. Gretchen was very engaging, patient, caring, kind, courteous, personable, cheerful, pleasant, professional, efficient, quick without compromising the length of time I needed to complete my purchase, passionate about her job and company, very knowledgeable, and more. She never ignored the other customers, standing in line, but, in a caring manner, kept assuring them she'd be with them momentarily, while, always giving me the required attention. She provided me the same courtesy of assuring me she'd be with me shortly, when I waited in line. That gesture made me feel valued, and any impatience I might have had was allayed. It was evident to me as well that the customers who waited appreciated that they were being acknowledged. Gretchen's assistance in choosing my fabric enabled me to secure the most appropriate items. Gretchen is an asset to the Joann Company and a gem for customers. She is a keeper and fully understands the importance of exceptional customer service to foster customer satisfaction and secure returning customers. Thank you Gretchen. I wish you exponential growth with Joann Fabrics, as you continue to enrich your customers' experiences while lending to the success of the Joann Company. God bless you! Pat Edwards