Lyca Mobile UK
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Stay Away From Lyca Mobile
Stay Away From Lyca Mobile Lyca is by far the worst mobile provider in the UK, they rely heavily on good bundles and network coverage marketing, HOWEVER, if you have a problem (and you will at some point) it is an absolute nightmare to get it resolved. I signed up, got credit checked and waited for my SIM card,..THEY put my address in wrong and the SIM was sent back to them. Trying to speak to someone is a nightmare on hold and when you finally get through the direct it to a different department where you are on hold again! 😠 To rectify THEIR mistake you're then required to submit multiple Identity documents and proof of address despite the fact they already did a credit check with your name and address on sign up! 🤦♂️ Oh, and at this point I'm being charged for something i don't even have! By now you've had enough and just want to cancel the contract, this is where the real fun begins. Multiple emails to all their help & support address' completely ignored and unanswered, so you have no choice but to call them. When you finally get through to the department to cancel your contract they continue to ask multiple questions on why you want to leave and how can they fix it. I must of said around 20 times, very politely, "there's nothing you can do or say to make me continue with the contract, please cancel it right now, today, immediately". They continue to ask you the SAME retention questions over and over!! FFS! Then when you finally get them to cancel they start asking security questions, plan details, send you one time pass codes to read out to them and they simply change your Pay Monthly contract to a Pay as you Go set up! Honestly, i just want out, i don't want anything further from you, at all, ever! It should be illegal for companies to make it this difficult to cancel a contract. It took me over an hour to cancel my contract. Also their call centre is in Sri Lanker and it is extremely difficult to understand some of the call centre staff. I will never recommend this network to anyone.