Abbey House Veterinary Hospital
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Had to use the emergency vets out of…
Had to use the emergency vets out of hours in Morley, on a Saturday evening, whilst the receptionist was very nice, and it was so busy, we had a distressing time. Sadly our beloved pet passed away, we got a call early sunday morning, we were told we would be called the next day, no call, by Tuesday, so i called our vet in Kippax to ask what the procedure was now, i asked for a call back, Thursday i finally got a call back. Not many options really they weren't very informative on much, i just wanted our pet back home with us. Her family. Bill was paid, then i received a nice card with sunflower seeds in, but it made me feel i only got because i paid the bill, it felt very heartless, and after asking 3 times to be taken to Kippax surgery she was sent to Morley. Didnt want to wait another 3 days to get her back so collected at morley, again reception really kind, she asked if i had a paw print, nothing mentioned in the conversations, yes it would of been nice to of been asked that, i would of said yes. The box from the crematorium was really beautiful and im glad ive got our furbaby home now. RIP I understand that they are busy vets but just felt very neglected.