Effy Jewelry
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Having purchased a $18,000 AAA…
Having purchased a $18,000 AAA Tanzanite and Diamond 14K Gold ring onboard Island Princess, I had to use the UK resizing service in Hatton Garden, London, as the ring was 4 sides to small (I know, but). The only cost was stated as being £5.00 - £10.00 insured postage which actually cost a Wapping £38:00. The service provided by the UK arm of Effy was at best extremely poor. Then 5 weeks later the ring was returned with a replacement valued postage at just £2,000 🤬. However, the size was 1.5 times larger that it should have been. Effy refused to reside for a 2nd time resulting in my having to take the ring to a competent Jewels and pay for the ring to then be reduced in size from Q1/2 to P as should have been the case originally. In contacting Effy Head Office in New York they have not only repeated their refusal to assist but point blank refused to refund either the cost of the £38 postage, but also the amount of just £54 to rectify their mistakes. So for the sake of a mere £92.00, they are happy to lose a customer who over the past 3 years has spent in excess of £40,000 with Effy. BUYER BEWARE. We have since established that Effy market ALL of their Jewellery at between 60%-80% above the True value. BUYER BEWARE. WHATCH THIS SPACE FOR PART 2 of this saga 🤬🤢🤮