Electric Rider
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Let down by this company
We waited a very long time that we understand ,the bike arrived but my daughter tried using it and even when the throttle was closed the speed wouldn't go down , she had to put the brake on to stop the bike , which ment as soon as you take the brake of it sped away to fast making it dangerous, the peddles don't stop growing round even when lifted to the up position , that could cause bad bruising to the legs also dangerous, we have told them about this and asked for a refund and asked them to pick the bike up, They haven't answered the questions except to tell us it was legeal,to use in British roads, we know that, we have all the paperwork on that,the manual didn't tell you how if you have problems with the bike to fix them or what to do about them,I'm still waiting on an email back from them for my second question to do with the throttle , nothing yet, in also waiting to see about about a full refund as the bike isn't fit for purpose, My daughter is very very disappointed after having waited so long to be let down by these people with a erider Mode18 and we need them to sort it out sooner rather than later, we can't afford to be that much out of pocket, they seemed very nice people untill we said there were problems