Home Bargains
View company profile →
Issue with my recent order
Issue with my recent order, response from Home Bargains does not address the issue, and only just acknowledges it, see details below. This shows me they have a lack of customer service skills. My email to Home Bargains following issues with my order. I have two issues with regards to my latest order. First issue, I ordered 6 x Glade Sense & Spray Air Freshener Twin Refill 2x18ml - Frosted Floral Cherries, what I received was Glade Sense & Spray Air Freshener Twin Refill 2x18ml - Floral Cherries, yes, they are both floral cherries, however, they are a different fragrance. Frosted Floral Cherries fragrance is frosted cherries & blossom, with the woody notes of a winter wonderland forest. Floral Cherries fragrance has notes of cherry blossoms and sweet cherries. It’s not a massive difference, but noticeable. Second issue, my sweet products were placed directly on top of my fragrance product, which has never happened before, as the food products are usually placed in a sealed bag to prevent cross-contamination. This is basic food hygiene, not to place fragranced products directly with food stuff. The packers wouldn’t do that if they were shopping in a store for themselves, so this shouldn’t be done with products being sold to a customer. The packaging of the sweet products all smells strongly of the fragrance from the Bloo rim blocks. The sweet products are the Uncle Joe's Mint Balls 75g x2, Swizzels Drumstick Squashies 140g - Cherry Cola, Munchies Caramel & Biscuit Chocolate 87g. This has been my first bad experience with orders from Home Bargains, and hopefully will be my last. This is their reply. Thank you for your email. I am sorry to read of the problem you have experienced with your order. There are 2 different types of Evri return label we offer. Please see below. • To your local parcel store, a QR code and a return label will be sent to you via email. This can be scanned by the shop. • Collection from your delivery address, a return label will be sent to you and will need to be printed off and placed on the parcel ready for collection. If you would like the collection, please let us know what day is best to arrange this for? Please list all items from your order you are returning * Without this information we would be unable to arrange a collection.