PSA Finance UK Limited
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A truly horrible experience that I hope no one else has to go through
Honestly the worst customer service experience I have ever encountered and I will never be buying a Peugeot on finance again as a result. Agents are frequently rude and intentionally unhelpful. One of the agents argued on the phone with me telling me I couldn't end my agreement early, I wanted to end early as I was on a 25 month contract (which was not made clear or what I agreed with the Peugeot dealer), my insurance etc ran out in month 24 so I had a car that I couldn't drive for a month. PSA finance insisted that I still had to pay £200 service charge and £50 MOT before handing the vehicle back. If it wasn't for me standing up for myself and insisting to speak to someone else as I had a right to give me vehicle back early I would have had to pay this. The people that inspected the car have found damage that is honestly invisible to the average person, they are obviously trained to look for such damage. I bought my car 2nd hand, it was 2 years old and have had it for another 2 years. I pointed out this damage could've have been there before I purchased the vehicle. They do not do a report when you purchase the car, just at the end and I have been advised, by PSA, ' when I purchase the vehicle I purchase it with any damage and it's my responsibility to get this fixed'. I pointed out this is completely bias in favour of PSA as the level of inspection when I purchased is not the same level at the end, the inspectors are trained to look for things that the average person will honestly never see! I opened a dispute about the damages and I have since received no correspondence about the dispute being looked into but have received 2 letters saying that they 'are obliged to issue a defaults sum notice in relation to these charges' and they will try to collect sums. The dispute has now ended and they of course concluded that I owe them the full amount which is £640. I have had to call them a minimum of every week for 3 weeks in December.It is honestly a day ruining experience every single time. As a previous review said, I would rather walk than go through this stressful, and horrifically bias experience ever again. I cannot even verbalise how terrible they are and I cannot stress enough how much you should avoid them. The strain this has put on me having constantly fight my corner is insane.