Princess Cruises
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Beware- no more travel advisors/coordinators
Princess laid off their actual travel agents some time between April and July 2024, didn't notify existing clients, and now only have call center employees handling bookings. Frequent travelers know this is not looking good. A trusted Princess travel advisor booked my cruise with me last year. This guy has booked numerous Princess cruises, tours, and events for my family and friends for over 15 years. He even coordinated the renewal of my parent's vows one year. He's an absolute gem, so communicative, catching things when Princess' website doesn't properly transfer data to the Medallion app or visa versa, and before the medallion app, when data wasn't properly transferred within Princess's own systems or paperwork was needed. He'd advise and respond when we had questions, recommended things if Princess couldn't book them, coordinated multiple cruises with land tours without a hitch- our cruises and tours have always been wonderful. He made all of us feel so special and valued by Princess. It's now 8 months before our cruise and having booked our flights as usual thru Princess, something was different. No email from our advisor. I know our flight dates are off. Normally he'd send an email to make sure all the travel is coordinated. He's that good! I sent an email but it came back as undeliverable. So I called the 877 number to see what's up. There was no resolution with the human who answered the phone. To be 100% fair- Princess would have saved money by using AI. My frustration is with the shear facts that 'call center guy' knows nothing about coordinating travel, there was no resolution or confidence built, and now he has access to my itinerary and ultimately this huge investment I've made. At least with AI I wouldn't have been afraid- just frustrated. I was required to give this guy all of my personal data just to talk to him and he gave me zero helpful information back. He made me more concerned about my investment because now he has access to my itinerary. I have zero confidence in Princess now. That's all it took Princess- 1 wise-cracking fool in your answering service who couldn't coordinate catching a bus, and you all not having actual travel advisors. I was too nervous to leave any rating because of how callous he was on the phone- fearing he'd intentionally mess things up if I gave him a bad call rating. The trajectory of Princess' "services" doesn't support their industry or their company. What travel company lays off all their travel agents? They still offer to set clients up with Travel Advisors according to the their website. I've requested this twice and still no messages or calls. Guess they aren't in the travel business anymore.