Amber Electric
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It's not 0.1% of the time....
Price spikes. I get that you are beholden to the actual electricity producers. Something very fishy is going on with the amount of (deliberate lack of) supply they are providing and you have to pass on the results of that. But stop advertising something you know is no longer true. Price spikes are currently HUNDREDS of times more frequent than you are telling people. This is not an exaggeration. Your supply connection charge is more than a dollar a day - more than AGL here in Queensland and you then go on to charge a further $15 a month for something else. The app is not responsive enough. I should see changes in price within one or two seconds at the change of each 1/2 hour. This doesn't happen. I could be under the impression that the price is 20c/kwh when its actually $18.00 or more. That can make a massive difference over 5 minutes. Especially when trying to 'pre-heat' the house before a price spike is due to arrive. You have charged me nearly $60 for one day last week but your app doesn't show me where or how this happened because you logarithmic scale the pricing so I can't see what you actually charged me for a given 1/2 hour verses the screenshots I keep of the prices you claim to be charging. If you are going to base your point of difference around this wholesale pricing model you need to provide actual live pricing on the app. Real time. Live. Just like share trading platforms. I'll wait for the June refund but that's more than likely the time I'll end this experiment and go back to the stability of 25c a kwh with AGL.