My Travel Planner
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Finding the proper website to check the…
Finding the proper website to check the validity of an eTA is tough, and it becomes even more challenging if you lack the Conformation number. After two hours, I completed a form, and when I reached the payment page, I closed it off. I quickly received a message from Canada informing me that I hadn't finished the application, which startled me. I responded with a detailed explanation of my circumstances, and much to my surprise, I received another email reminding me that I needed the confirmation number. My last hope was my travel agent who had booked the trip in 2017, and I had written to Sophie to praise her for her excellent customer service and promptness in responding and to let her know that I was hoping that she had saved a copy of my eTA. Sophie answered with a thank you and best wishes. All of this happened around 00:45 in Australia and 06:45 in Canada. I was astounded by the excellent service at that hour from across the globe and to get someone as lovely as Jayne. Bravo, Sophie.