Halfords Retail
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Buyer Beware if you purchase a car battery
Buyers Beware I purchased a car battery in Sutton and it was faulty so I took it to the Balham branch they said they had to test it for 11 hours that’s ok so I asked for a replacement so I could still use the car They said No 😳 I said couldn’t leave my car in the car park as I’ll get a ticket after 30 minutes Long story short I purchased another battery So I could use the Car and if they found it was faulty I could get a refund they said No They would give me replacement battery 😡 that doesn’t make sense because I need a battery to use the Car 🥺 they called back over 24 hours and left a voicemail message confirming that it was faulty and if I bought my car in they would replace my battery 😡 as this is Halfords policy not to refund just replace the battery 😳 I Called and emailed Headoffice this want on for over 4 weeks they want a response from the Branch Manager They told me they look at the Notes and Closed the file 🧐 without replying to Headoffice finally 4 weeks later He or She said that I took the battery out of the car so this is why the battery failed 😩 I told Headoffice I use the car every day what madness this is 😤 in the end Headoffice was helping me they asked for a garage Report to confirm that my car wasn’t faulty 😡 in the end I said that I would collect a new battery from the store to end this nightmare 😤 then I remembered that I sent Headoffice a copy of the receipt and a copy of the voice message confirming that it was faulty and I corresponding with Adam at the Headoffice (it was sketch from Little Britain Computer said No) Adam wanted to check the voice message was from someone at the Store 😳 The voice message was the guy who fitted the new battery Every time l called Headoffice they apologised about my experience and they will escalate to resolved my complaint surprise surprise nothing happened Headoffice it was dealing with Ai Robots 🤖 The only human was a Young Lady Called Rieqa Who finally solved the issue and called me back finally I got a refund 4 weeks later 😇 thank God so be careful if you purchasing a battery from Halfords warn your friends and family about what Happened to me 😎 ps they only refund the exact amount of the replacement battery nothing else to compensate for all the de stress they put me through😡😤😡