Caledonian Travel
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I aren't one for complaining so I was…
I aren't one for complaining so I was going to let it go but as you are asking, here goes. This is the 1st time my husband and I have travelled with Caledonian and unfortunately it will be the last. The hotel was a shambles. It was really run down. Wooden, single glazed windows on a main road. My husband had no sleep all week. The windows also needed stripping and re painting. The fire door outside our room led to the stairs. It was absolutely filthy, in fact the morning after we arrived I was using wet wipes to try and clean it. I'm not a snob but that hadn't been cleaned in months. The ceiling in the ballroom was was filthy. The 1st night we sat in the ballroom my husband sat down and thought he had a wobbly chair. In hindsight I think the floorboards were rotten because later on we noticed the skirting board where we were sat was rotten, full of damp and mould. It even extended onto the carpet. I have an inhaler and would never have sat there had I had seen it earlier. It's a definite health hazard and should be sorted out as a matter of urgency. The lift is very inadequate, 1 lift for all those people. It kept breaking down. On Thursday or Friday they had a maintenance team look at it. There was no announcement to say that it would be taking place. It was out of order for 3 hours leaving many people with mobility issues stranded either in their room or downstairs. The food, oh my gosh. . . To be honest the starters and the desserts were nice but the main meals were horrible, especially the chicken dishes. The best thing about our holiday was the people we met and our driver (Simon) who was lovely and very informative. I will be 60 soon and on our Journey down I was looking at booking for a mystery weekend with you, I'm so glad I didn't. I really think that it would be in your best interest to send a mystery guest to the Torbay hotel to see what's going on.