Matthew Edwards

Oct 25, 2024

Disgusting

(Sarcasm warning) Well I can honestly say this is without doubt the worst company iv ever dealt with. Considering the owner is good mates with tommy robinson who supposed support the so called little people from corruption, rule breaking bully's it seems when it comes to money all that goes out the window! Don't worry monopoly I will be utter truthful. So few weeks ago I rang up after some comic con tickets to take my son and as both he and his mum are disabled I was told by the guy on the phone I need nimbus cards, I also asked about the fast tracks as obviously standing around for both isn't a option, the guy said I need to get nimbus cards first and obviously the tickets are subject to what nimbus say and eligibility. So I applied for the nimbus cards received them paid for three years each but yes could of had them free as they have pointed out, but if I was going go back next year I might as well. I rang back up both people on phone ok speak to to be honest but this is when the issue started. I have never booked though these or used nimbus so obviously have no clue what I'm doing told the lad on the phone (let me get this right as this is a reason why they can't refund as well) hi mate I rang up the other week to purchase some tickets but needed a nimbus card I have that with the plus 1 and everything" (hope that's right) so can I ordered the tickets he said so two standard tickets and a carer ( note they only do standard tickets they don't do a disabled one which will become clear later) the ticket are non refundable ok mate can I get the access passes them please which they informed only the disabled and carer can use the passes so I informed him about my son which has no bearing on ticket or the fact I rang up for mobilty tickets with nimbus card. The guy accepted it and said yes mate you are entitled to it let me have a look o sorry we don't have any left! So at this point I'm confused as what the feck I'm supposed to do I ask well what do I do them mate, he tells me go later as it won't be as busy to get in and there are places to sit, yet the comic con liverpool reviews actually say the opposite. I emailed them back complexted at how they can sell disabled tickets without warning no passes are left it doesn't seem unreasonable to inform guests first so I asked for a refund to which I have never seen so many utter disgusting ways around a refund as they physically cant go without the pass. It's not like I'm doing it get a free ticket I got one but it's irrelevant. If there's no seating does that mean your liable I doubt it. But iv had every excuse from they didn't know I needed them. Emails about them before and previous calls. Then using the ticket it self as it says standard so it shows you didn't ask or they didn't know even though it clearly says plus carer and the phone call clearly hears me talk about the nimbus cards and once you give details they have all the person's needs on thd screen showing they need disabilty access. And then it's my fault for not asking first. Like I know how it all works the customer service is it's own complaints department and when you ask for the person's name they do not give it. So all I wanted was a simply refund as they can't go physically without added assistance and queuing is impossible that's it not special pass or force them give me one just a refund , and a explanation why if someone is ringing up obviously with mobility issues why a simple yes we can help you with your purchase with your nimbus cards BUT we don't have any passes. This would of been ok I will have leave it thanks. But no that would be to nice, they take cash then say no and try utter discussing tactics like a wording of a ticket. Yet under the 2010 disabilty act companies must alter thier policy's to account for differences. So a prime example someone who clearly bought tickets for disabled people who were not informed of sell out of passes and can't physically go should refund as you can't class's them as all the same. This company is a disgrace and absolutely not mobilty friendly. I'm sure iv mentioned everything right monopoly I'm sure you can spin another utter disgusting way to justify it, maybe because I'm autistic you can say it because of that I mean you tried justify you didn't no yet anyone with a ear can listen to full recording. I give you permission put it on here. To let the public can tell I'm purchasing tickets for disabilities. Utter disgrace.